Terms of Service

Whereas it sells products online; Whereas the Customer is interested in purchasing the products offered through its sales channels; The purpose of this contract is to establish the general conditions for the use and purchase of products by the customer on the website.

I - Confidentiality: the store is responsible for preserving the confidentiality of all data and information provided by the Customer during the purchase process. The security of the site is audited daily and guaranteed against hacker attacks, through the "Secure Site" seal.

II - Customer Service (SAC): The customer has access to this service to answer questions, resolve any requests or complaints related to their order or any content available on the site. The SAC can be contacted by phone, WhatsApp, or email from the website.

III - Delivery Policy: The delivery period for Products is informed during the purchase procedure, counted in business days. Product deliveries are made Monday through Friday. Exceptionally, some Product deliveries may be made on Saturdays, Sundays, and holidays.

III.I - It is the Customer's responsibility to verify the suitability of the product's dimensions, and they must ensure they are satisfied or not at the time of delivery and contact Customer Service.

III.II - Up to three delivery attempts will be made at the indicated location, on alternate days, with an interval of up to 48 hours between each delivery. It is essential that, at the requested address, there is a person authorized by the buyer, over 18 years of age, and carrying an identification document to receive the goods and sign the delivery protocol. If there are three failed delivery attempts, the order will be returned to the Store's Distribution Center.

III.III - After completing the order, it is not possible to change the payment method and/or delivery address, request an advance payment, or even delivery priority.

III.IV - The delivery period informed during the Product purchase procedure takes into account stock, region, invoice issuance process, and Product preparation time. With each update in the delivery status of the order, the store system automatically sends alert emails and SMS messages to the Customer.

III.V - Shipping is free throughout the national territory.

III.VI - The store does not authorize the carrier to: enter the residence; perform installation or maintenance of products; open the product packaging; deliver to an address other than that indicated on the DANFE; make delivery to a minor or without an identification document.

III.VII - The Store is not responsible for the retention of goods at SEFAZ when this is due exclusively to outstanding issues of the customer, and therefore, it is necessary to go to the tax office for the release of the goods, considering that in these cases, information about releases and payments is only transmitted to the interested parties.

IV - Right of Withdrawal: The Customer will have the right to exercise the right of withdrawal from the purchase, in order to return the Product, in which case the following conditions must be observed: the withdrawal period for the purchase of the product is up to 7 (seven) calendar days, counted from the date of receipt; in case of return, the product must be returned to the store's distribution center in its original packaging, accompanied by the DANFE (Auxiliary Document of the Electronic Invoice), the manual, and all its accessories.

IV.I - The Customer must request the return through Customer Service (SAC).

IV.II - Upon the product's arrival at the Distribution Center, it will be verified that the above conditions have been met. If so, a refund of the full purchase price will be provided.

IV.III - For purchases made with a credit card, the card administrator will be notified, and the chargeback will occur on the next or subsequent invoice, in a single installment, regardless of the number of installments used in the purchase. The refund period and, also, the collection of the remaining installments after the total return of the Product's value on the Customer's credit card, is the responsibility of the card administrator.